Gratsi Refund Policy

100% Satisfaction Guarantee (Wine)

Gratsi stands behind the quality of our wine. If you are not satisfied with the wine itself, contact us within 30 days of delivery and we will review your request for a refund or replacement on a case-by-case basis.¹ This guarantee does not extend to free promotional items; dissatisfaction with a free gift does not qualify for a refund or replacement.²

Non-Alcohol Products (Olive Oil & Other Goods)

Gratsi's 100% Satisfaction Guarantee applies to wine only. Olive oil and other non-alcohol products are not covered by this taste or satisfaction guarantee. Refunds or replacements for olive oil and other non-alcohol products will be issued only if the item arrives damaged, defective, or incorrect, and such requests must be submitted within 30 days of the delivery date in accordance with the Refunds / Replacements section below.

Refunds / Replacements ³ 

Gratsi may issue refunds or replacements, but such determinations are made on a case-by-case basis and subject to applicable law. To start a refund request, your sole remedy is to contact Gratsi within 30 days of delivery at [email protected].

If an item is damaged, defective, or incorrect, please contact Gratsi within 30 days of the delivery date at [email protected]. Gratsi will determine the appropriate recourse on a case-by-case basis, which may require submission of a photo of the damaged goods.

Subscription Changes & Cancellations

By placing an order or enrolling in a subscription with Gratsi, you agree to these Refund & Cancellation Terms. By enrolling in a subscription, you authorize Gratsi to automatically charge your payment method on file for each scheduled shipment until you cancel in accordance with this policy.

Because most orders are fulfilled and shipped within one business day, a cancellation or modification request must be received within 10 hours after your order is placed.

For subscriptions - Gratsi sends shipment reminder emails and text messages in advance of each scheduled charge as a courtesy; it remains the customer's responsibility to cancel by the applicable cutoff. Once the applicable cutoff⁴ has passed, an order can no longer be pulled back for cancellation purposes.

To be considered received, a cancellation or modification request must be submitted through your account at https://gratsi.com/a/account/login or by email to [email protected].

For one-time (non-subscription) purchases, a cancellation or modification request received after the applicable cutoff⁴ cannot stop that order from shipping. The order will be charged and delivered as scheduled and is not eligible for a refund on that basis alone.

For subscription orders, the same cutoff applies. However, each subscriber is entitled to one lifetime exception: the first time a subscriber's cancellation request is received after the applicable cutoff⁴, Gratsi will issue a full refund for that order. Once a subscriber has used this one-time exception, any later cancellation request received after the applicable cutoff will be treated the same as a one-time purchase above and is not eligible for a refund on that basis alone.

This does not affect your rights under the Refunds/Replacements section above for items that are damaged, defective, or incorrect, or lost in shipping.

Lost Shipments

If an order is lost during shipping, Gratsi will resend the order to the recipient at no charge.

Weather Damages

Gratsi reserves the right to delay shipment in order to prevent damage to products due to weather conditions (including, but not limited to, extreme temperatures). Gratsi assumes no liability for shipment delays, or for damage to alcoholic beverages due to weather, temperature, or related conditions, regardless of whether the shipment is delayed.

If Gratsi notifies you of a shipment delay due to weather but you still request shipment, Gratsi does not assume any risk for that shipment. Gratsi reserves the right to request written confirmation that you accept this risk prior to shipping the order.

¹Satisfaction-based refunds and replacements are issued at Gratsi's discretion and are intended to address genuine concerns about the wine itself. Gratsi reserves the right to limit, decline, or request additional information for a satisfaction-based request, including where a customer has already received multiple satisfaction refunds, or where a satisfaction claim is raised in place of, or immediately following, a request that was declined under the Subscription Changes & Cancellations section below.

² The wine 100% satisfaction guarantee does not cover cosmetic damage to boxes or bottles — such as scuffed labels, dented cartons, or minor scratches — that does not affect the taste or quality of the wine.

³ Gratsi reserves the right, at its sole discretion, to deduct a restocking fee from any refund.

⁴ “Applicable cutoff” is 10 hours after the order is placed.