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Order Tracking
FAQs
When will my order arrive?
Gratsi orders usually arrive within 4-7 business days.
Do I need to sign for my delivery?
Yes, a signature from someone 21+ is required for all alcohol deliveries. PLEASE NOTE: We are not allowed to leave the package without a signature and age verification.
What happens if I miss my delivery?
We'll always make at least three attempts at delivery before your order is returned to us. Sign up for a UPS My Choice account to get real-time delivery notifications. PLEASE NOTE: We can only change the location or the delivery date and cannot instruct the driver on specific drop-off instructions. If you can't be home to sign for your delivery, we can always redirect your order to a more convenient location (work address) or to an authorized pick-up location (UPS Store). Contact [email protected] for assistance with setting this up on pending orders or active subscriptions.
Do you offer pick-up locations?
Yes, if being home to sign for deliveries is a challenge, you can arrange to pick up at a nearby UPS Store. Some locations may charge a pick-up fee. Contact [email protected] for assistance with setting this up on pending orders or active subscriptions.